Which statement describes landlord steps when a tenant requests a disability accommodation?

• A. Deny all modifications to avoid cost.
• B. Refuse if rent is due.
• C. Require medical documentation beyond what is necessary.
• D. Engage in an interactive process, consider the request, and grant the accommodation if reasonable and not an undue burden.

Answer: (D)

When a tenant asks for a disability accommodation, the landlord must engage in an interactive conversation to understand the need, discuss possible accommodations, and evaluate whether the request is reasonable. The landlord should consider alternatives if the exact accommodation isn’t feasible and, if the modification or adjustment is reasonable and would not impose an undue financial or administrative burden or fundamentally alter the housing, grant the accommodation. This process ensures the landlord communicates in good faith and responds in a way that enables equal access to housing.

Why the other options don’t fit: outright denying modifications ignores the right to reasonable accommodations and the required interactive process. Linking accommodation to rent status isn’t a valid basis for denial and would discriminate. Demanding medical documentation beyond what’s necessary oversteps what’s permitted and can improperly burden the tenant. The correct approach centers on collaborative assessment and, when feasible, granting the accommodation.